BOOKING

Included in the rental price

Insurance Information

All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Each policy will be either:

• included or
• purchasable from the rental company, or
• provided by another company (e.g. your credit card company).

Collision Damage Waiver (CDW)

If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Theft Cover

If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

Third-Party Liability (TPL)

Covers the driver’s liability for any injuries and property damage that are included in the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Loss or Damage

If the car is stolen, or seriously damaged, or damaged in an incident involving someone else, please contact the rental company and the police immediately. If you can’t provide the necessary documents from the police, you’ll be liable for the full cost of replacing/repairing the car. If the car gets slightly damaged, and no-one else is involved, please contact the rental company immediately.

The rental company is not liable for the loss of / theft of / damage to any belongings in the car, during or after the rental.

Damage to the car will be charged for by the car hire company after it is dropped off – and will incur a Damage Administration fee on top of the amount deducted from the excess.

Not included in the rental cover (CDW & TP)

Loss of / theft of / damage to:

• keys
• aerials
• jack
• safety triangles and vests
• windscreen wipers
• petrol cap
• luggage covers

or any other fixed or mobile component of the car.

Mileage / Kilometres

Your rental includes unlimited free kilometres.

Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.

Not included in the rental price

Local Charges

This section shows charges that you’ll pay at the counter because of (a) where you’re picking your car up, (b) who’s driving, and (c) where you go during your rental. It doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services.

Fines

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

Additional drivers

The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.

Additional Fees at Drop-off

If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

Acceptable forms of payment

The main driver must be in possession of either a Credit Card or a Debit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount. If the customer is using a debit card, the amount will be taken; if using a credit card, the amount will merely be ‘blocked’ . Either way, the deposit will be returned after the rental, as long as all conditions have been met. The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Rules around payment cards

If you pay by credit card, your bank may charge you an international transaction fee.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Credit cards need to be activated for international transactions and for payments abroad.

You’ll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

Accepted payment cards

The counter staff can only accept the following credit cards for the deposit:
(you’ll need to have the physical card with you – and prepaid, recharge or virtual cards are not accepted).

• MasterCard
• Visa

Licence Requirements

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

If you’ve had your driving licence renewed and it only shows the date it was renewed, you’ll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 12 months.

Each driver will need to provide a valid driving licence. If it is written in non-Latin characters, they’ll also need to provide a valid International Driving Permit or a certified translation. Any driver with a driving licence from outside Europe is advised to have an International Driving Permit as well.

Any driver with a driving licence from outside Europe needs to provide an International Driving Permit.

DVLA Clauses & Rules

If you hold a UK driving licence, the counter staff may need to check your driving record when you pick your car up. So we strongly recommend you get a licence ‘check code’ from the DVLA before you go to pick your car up:

1. Visit www.gov.uk/view-driving-licence and click ‘Start now’
2. Enter your driving licence number, National Insurance number & postcode
3. Tick the ‘I agree’ box and click ‘View now’
4. Click ‘Get your check code’
5. Click ‘Get a code’
6. Write down your code – or click ‘Print or save a driving summary’

The code is only valid for 21 days – but once you’ve picked your car up, you won’t need it anymore. So all you have to do is make sure you get your code less than three weeks before your pick-up date.

Forms of identification

At the counter, you’ll need to provide:

• Each driver’s full, valid driving licence
• Your rental voucher

Additional documents

• Driver passport or ID card
• Proof of the main driver’s home address
• A DVLA licence ‘check code’

Age Requirements

To drive this car, you must be at least 25.

To drive this car, you must be under the age of 80.

Arrival details

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result, your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If your flight is delayed, please call the rental counter during their opening hours.

Cover information

When you pick the car up, please make sure you read any terms and conditions before signing the rental agreement, including any terms of additional products you may purchase at the counter. It’s very important that you understand the agreement/policy’s exclusions and limits, as well as the rules about anything you pay for at the rental counter.

Deposit / Excess

The car has a theft excess of £1,000.00 including tax.

The car has a damage excess of £1,000.00 including tax.

The car hire company will not require a security deposit when you pick your car up.

When you pick your car up, the counter staff will require a security deposit for the car. They may also require a security deposit for fuel in the tank and for certain extras (e.g. a child seat or GPS). After your rental, your deposit(s) will be returned.

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

The Collision Damage Waiver and Theft Protection policies come with an ‘excess’. The excess is the amount that you will need to pay before the policy covers the rest of the cost (for anything the policy covers).

Additional Cover

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you’re dissatisfied with the policy or the coverage it provides.

If you’re involved in a ‘single vehicle accident’ and/or the bodywork is particularly badly damaged, the excess will be higher.

Cover Arrangements

Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).

Administration Charges

Damage to the car will be charged for by the car hire company after it is dropped off – and will incur a Damage Administration fee on top of the amount deducted from the excess.

An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.

If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they’ll charge an additional administration fee.

Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be repaid against the same payment card originally used.

Fuel policy

When you pick your car up, the fuel tank will be full or partly full. Just before you return your car, please replace the fuel you’ve used.

If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of £10.00 including tax.

(payable at the counter)

One-way rules

If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a ‘Penalty’ from the car hire company.

Cross-border

Cross-border travel is allowed on request to Northern Ireland and The Republic of Ireland. Customers must give at least one week’s notice to allow the branch to arrange the correct paperwork (additional charges will apply). When travelling to The Republic of Ireland, customers are responsible for the travel insurance costs of their passengers and must arrange their own European breakdown cover.

Outside Office Hours

An out-of-hours service is not available.

Taxes & Fees

Any additional services will be subject to any applicable sales taxes and location fees.

Extra Equipment

Pay for local extra equipment

As explained during the booking process, extras (child seats, GPS, etc.) will be either:

• included in the cost of your rental, or
• ordered and paid for when booking your car, or
• requested when booking your car and paid for at pick-up (in which case, we can’t guarantee that they’ll be available, or that the price will be the same).

Extra Equipment Conditions

Additional extras will be subject to any applicable sales taxes and location taxes.

If an extra is lost, damaged or stolen, you’ll pay a replacement fee.

If the car is picked up in one location and dropped off in another, the rental company may charge a One-Way Fee to cover the cost of returning an extra to the original location.

Please note: counter staff aren’t trained (or allowed) to fit baby/child/booster seats. You will need to fit these yourself.